This questionnaire gives you an idea of what to look out for to ensure that wheelchair users also feel comfortable in your premises and can move around freely. Some of the questions may not concern you and your premises. Don’t be put off if your access is not quite complete. Start by making small changes, such as removing thresholds, adding small ramps indoors, putting coat hooks lower, etc.
Arrival:
Is there a car park near the entrance?
Are there disabled parking spaces?
Entry:
Is there an entrance to the building without stairs?
Is there a handrail on both sides of the staircase?
Is there a ramp (slope not greater than 6%) by the entrance to the building?
Is there enough unobstructed space for a wheelchair to turn in front of the doors?
Does the door open and close automatically?
Is the door easy to open in a wheelchair?
Can a person in a wheelchair reach the door handle?
Is the doorbell low enough?
Can the service staff help wheelchair users enter if necessary?
Moving and staying indoors:
Can all the rooms be accessed (no stairs, steps)?
Are the doors without thresholds?
Is at least one of the doors leading to the premises wide enough for a wheelchair?
Is the lift large enough for a wheelchair?
Are the lift buttons at a height accessible for wheelchair users?
Is there a disabled toilet?
Are there low coat hooks in the coatroom?
Are at least some of the service desks/tables low enough for wheelchair users?
Is the room adequately lit?
Service:
Can all staff members help mobility impaired people if necessary?
Read more about ensuring accessibility:
The handbook Designing & creating an inclusive living environment
If you feel that you’ve been treated unequally, please contact the Equality Commissioner by e-mail at avaldus@volinik.ee or telephone +372 626 9059. The anonymity of the person is guaranteed when contacting the Commissioner.
