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How can you guarantee access to communication for hearing impaired people?

When planning communication, it’s important to take into account people with special needs to ensure that information in public spaces is accessible to all users.

All information must be presented visually to hearing impaired people. All important two-way communication systems that use voice input and output devices should be equipped with digital display screens for hearing and speech impaired people. Films and videos should be subtitled.

Communication systems, such as telephones and other voice communication systems, should include a device in each row where the volume can be adjusted for the hearing impaired.

Hearing impaired people use the web like ordinary users who cannot play sound. As a rule, they don’t use specific aids, but they do look for text descriptions that are alternatives to sound.
When creating a website, WCAG 2.0 requirements must be followed to ensure that people with special needs have the same opportunities to use the web as other users. Accessibility guidelines consider specific needs, including visual, hearing, sensory, speech and language impairments, learning disabilities, and physical and neurological disabilities. Read more about WCAG 2.0 requirements

Read more in the handbook Designing & creating an inclusive living environment

See also the Accessibility Reminder